On this page you can read about the following:

1. General Terms and Conditions
2. Cookie declaration
3. Privacy Policy and Data Protection.

Buy from Proshave

A binding purchase agreement with Proshave is not concluded until you have received an order confirmation from Proshave. Proshave does not store the order confirmation itself after it has been sent to the customer.

Pricing

All prices are incl. 25% VAT and in Danish kroner unless otherwise stated. Prices are only valid within Denmark, excluding the Faroe Islands and Greenland. Reservations are made for: - currency changes - force majeure - delivery failure - tax changes - sold out items and printing errors.

Sales in general

The price quoted at the time of ordering is the applicable order price.

Cancellation

If you wish to cancel or cancel an order that has already been placed, this should generally be done by sending an e-mail marked "Cancellation". This should state the order time and order number. If you have received an order confirmation by e-mail, this can be returned to the sender with the text "Cancellation" inserted in the subject line. Cancellation should be made before 3 pm on the day the order was placed. If the package has not been canceled before 3 pm the same day and the package has been shipped by Proshave, the customer covers the shipping costs.

Payment options

The possible payment methods are:*
- Thank you card
- Visas
- Visa / Dankort
- Visa Electron
- Mastercard
- JCB
- Maestro
- MobilePay
There is no prepayment option.

Right of complaint

Products purchased from Proshave are covered by a 2-year warranty in accordance with the rules of the Danish Sale of Goods Act. If there is an additional warranty or guarantee, this will be stated separately on the invoice. Should the product break during the warranty period, it will be repaired free of charge at our or the manufacturer's workshop, provided that Proshave bears the risk of the defect according to the rules of the Danish Sale of Goods Act. Damage to the product caused by operating errors, handling errors, modifications or gross misuse by the user is not covered by the warranty.

Use of the right of complaint

Complaints regarding defects must be notified to Proshave within a reasonable time after receipt of the product. The customer is strongly encouraged to make a statement about the product's error or defect in connection with the complaint, as failure to do so may mean an extension of the remediation process due to troubleshooting. Goods not covered by the right of complaint and/or received without proper packaging will be repackaged and an amount corresponding to Proshave's expenses for necessary and proper packaging will be charged. Goods returned on demand or sent without postage will not be accepted by Proshave.

Responsible returns

All products returned to Proshave must be securely packaged. Proshave recommends that the item is returned via PostNord or GLS, and that the item is sent as parcel post with a tracking code. In this way, it is possible to track the package and it removes any doubt as to whether the item has been delivered to Proshave. Furthermore, it is possible to track the package if delivery has not taken place.

PLEASE NOTE - IT IS NOT POSSIBLE TO EXCHANGE AND RETURN USED SHAVING EQUIPMENT AND/OR PRODUCTS.

Are you in doubt

In case of doubt, Proshave recommends that you contact info@proshave.dk or by phone on 70 70 18 08.

Special provisions for traders

The same terms of sale apply as for consumers, with the following modification. - There is no right of withdrawal for traders - There is a 1-year warranty period from the original invoice date. Replacement or repair does not result in a new 1-year warranty period - Proshave reserves the right of ownership of goods purchased on credit until the full purchase price has been paid - All costs associated with enforcing the retention of title are the responsibility of the buyer. - Interest will accrue from the due date at 2% per month or part thereof.

The 14-day right of withdrawal

In consumer purchases where goods are ordered by telephone or via the Internet, the consumer has a 14-day right of withdrawal. The right of withdrawal runs from the time the goods are handed over to the consumer. Should the purchase be canceled within 14 days, we will refund the price of the goods. In order to exercise the right of withdrawal, the goods must be handed over to PostNord, GLS or other carrier within 14 days of receipt. The condition for using the right of withdrawal is that the item is returned in substantially the same condition as when it was handed over. If the item is not returned in substantially the same condition, the item is estimated by Proshave based on a possible sales value.

When exercising the right of withdrawal, the product must be returned in ORIGINAL PACKAGING. Missing ORIGINAL PACKAGING usually leads to a deterioration of the sales value, which is why, based on an assessment made by Proshave, you will be credited a corresponding smaller amount corresponding to the deterioration. In the worst case, missing ORIGINAL PACKAGING etc. may mean that the purchase cannot be canceled.

The cost of returning the goods shall be borne by the consumer. Proshave will return the amount within 30 days in accordance with section 12c of the Consumer Contracts Act.

How to return the item

There are two ways you can return the item:

1) You can refuse to receive the goods from the postal service. In this context, we ask you to inform the postal service that you can immediately return the goods to Proshave.

2) You can receive the item from the postal service and subsequently return the item to Proshave within 14 days. In this context, we ask you to enclose a copy of the order for the purchased goods as documentation that the returned goods were purchased from Proshave.

The return address is as follows:
Proshave ApS
Re: Return / Exchange
Gunnar Clausens Vej 17 C
8260 Viby J

The amount will be returned to the payment card used for the order. Returns as a result of withdrawal are at the buyer's own expense. Proshave recommends that the item is returned via Postnord and that the item is sent as a parcel post with tracking code (!). This makes it possible to track the package in Postnord's system and thus removes any doubt as to whether the item has arrived and has been delivered to Proshave. Furthermore, it provides the opportunity to search for the package if delivery has not taken place. Items returned on cash on delivery or sent without postage are refused by Proshave.

Uncollected packages

If you fail to pick up a package or refuse to accept it upon delivery, we reserve the right to deduct return shipping costs and an administration fee from any refund. The original shipping cost will not be refunded. The right of withdrawal is only considered validly exercised if we receive a clear notice of withdrawal within 14 days of receipt of the goods. If you want the package to be resent, you must pay any new delivery costs. 

EU's Online Dispute Resolution - ODR

Here you will find a link to the EU Online Dispute Resolution - ODR:http://ec.europa.eu/odr

Product reviews

It is now possible to write product reviews of the products you have purchased on Proshave. We want the product reviews to make it possible for Proshave users to exchange experiences and for the product reviews to be an aid in selecting products based on other users' experiences of a product. We reserve the right to delete product reviews that are not written in an objective tone, in excessively picturesque language or in cases where the authenticity of a review is questioned (unverified buyer).

What is a cookie?

A cookie is a small data file that is stored on your computer, tablet or mobile phone. A cookie is not a program that can contain malware or viruses.

The website's use of cookies

Cookies are necessary for the website to function. Cookies also help us get an overview of your visit to the website so that we can continuously optimize and target the website to your needs and interests. For example, cookies remember what you have placed in any shopping cart, whether you have previously visited the site, whether you are logged in and what language and currency you would like to see on the website. We also use cookies to target our ads to you on other websites. Overall, cookies are used as part of our service to display content that is as relevant as possible to you.

How long are cookies stored for?

It varies how long cookies are stored on your device. The time is counted from the last time you were on the website. After expiration, cookies will automatically be deleted. You can see a full list below.

How to reject or delete your cookies

You can always reject cookies on your computer, tablet or phone by changing the settings in your browser. Where you find the settings depends on which browser you are using. However, you should be aware that if you do this, there are many features and services that you cannot use because they require the website to remember the choices you make.
You can opt out of cookies from Google Analytics here.

Deleting cookies

Cookies that you have previously accepted can be easily deleted afterwards. If you are using a PC with a newer browser, you can delete your cookies by using the shortcut keys: CTRL + SHIFT + Delete.

If the shortcut keys don't work and/or you are using a MAC, start by finding out which browser you are using and then click on the relevant link:

Internet Explorer

Mozilla Firefox

Google Chrome

Opera

Safari

Flash cookies

Apple

Android

Windows 7

Remember: If you use multiple Internet browsers, delete cookies in all of them.

Do you have any questions?

If you have any comments or questions regarding our information and/or processing of personal data, you are welcome to contact us. The cookie declaration itself is updated every month by Cookie Information and if you have any questions about it, you can write to info@cookieinformation.com.

The cookie declaration was last updated on 12.09.2025

At Proshave we collect information about all our online visitors. We do this in order to customize and improve our content and thereby give you the best possible user experience. As a Proshave customer, you are covered by the EU General Data Protection Regulation, which aims to protect you and the data collected about you and your online behavior. Below you can read what information we collect and how we process it.

Safety and security

We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, published, lost, impaired or disclosed to unauthorized persons, misused or otherwise processed in violation of the law. We can also assure you that your information will not be used by or sold to an outside third party. Credit card information is sent encrypted to PBS using an SSL connection (Secure Socket Layer). You can check if you are sending from a secure website by looking for a padlock in the address bar of your browser.

Purpose

The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to provide the services you have requested, such as sending a newsletter. In addition, we use the information to optimize our services and content.

Disclosure of information

Data about your use of the website, which ads you receive and possibly click on, geographic location, gender and age segment, etc. is disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the section on "Cookies". We also use a number of third parties for the storage and processing of data. These third parties only process information on our behalf and may not use it for their own purposes. Personal data such as name and e-mail etc. will only be disclosed if you consent to it. We only use data processors in the EU or in countries that can provide adequate protection for your data.

Protection of your personal data

Personal data is any kind of information that can be attributed to you to one extent or another. When you use our webshop, we collect and process a number of such information. We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location, and which pages you click on (interests). To the extent that you explicitly consent to this and enter the information yourself, we also process Name, phone number, e-mail, address and payment information. This will typically be in connection with creating a login, signing up for a newsletter or making a purchase.

What are your rights?

The right of access

You can contact customer service at any time to find out what personal data we hold about you. Furthermore, you have the right to have this data corrected if it is incorrect or incomplete.

The right to be forgotten

You can always contact customer service and exercise your right to have any personal data we have on you deleted, except in the following situations:- If you have made a purchase on our webshop, we will retain your information according to the bookkeeping rules.- If you have an unfinished order on our webshop.- If you have an unfinished case with customer service, such as a return order or complaint.

Insights and complaints

You have the right to know what personal data we process about you. You can also object to the use of your data at any time. You can also withdraw your consent to the processing of information about you, and if the information processed about you is incorrect, you have the right to have it corrected or deleted: info@proshave.dk or by phone: 70 70 18 08.

Consent form

YES THANK YOU, Proshave ApS (- CVR: 32671144), hereinafter referred to as "Proshave ApS" may contact me via E-mail with news; opportunity to participate in competitions; concerning the sale of shaving and personal care products and other related products and services from Proshave ApS. I am informed that I can withdraw my consent at any time with effect for the future via any message sent or by contacting Proshave ApS at info@proshave.dk. If there are other relevant products or ways of communicating in the future, Proshave ApS may use this consent to ask me if I want to update my consent. When we send you marketing as described above, we collect and process personal data about you.